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Hotel Impossible

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It's almost impossible to survive in the highly competitive hotel business without competent customer service, because patrons who experience an unhappy hotel stay often visit online review sites to tell their negative stories. And once word gets around, guests stop coming around. That's when Anthony Melchiorri arrives on the scene. He's a hotel "fixer," the guy hotel operators call when their establishment needs to be overhauled. This hourlong series portrays the tough-love style Melchiorri uses at hotels across the country as he implements changes that include staff retraining and lobby renovations. With more than 20 years of experience in the hospitality business, Melchiorri says he knows the minute he walks into a hotel what needs to be fixed.

Latest episodes

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The stunning Four Seasons in Maui, Hawaii, one of the standard-bearers in guest service; a lesson in handcrafting ice cubes; an award-winning Kona coffee farm.
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Anthony visits the beachfront, pet-friendly Hotel del Coronado in Southern California.
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Anthony is at the Palace Hotel in N.Y., tasting a 100-year-old whiskey.
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Winvian Farm, an idyllic countryside inn in Connecticut features a luxurious spa and a farm-to-table restaurant.
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A world-famous Atlantis Resort in the Bahamas boasts breathtaking architecture, luxury accommodations and one-of-a-kind aquatic adventures.
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The Greenbrier Resort in West Virginia has top-of-the-line service, attention to detail and rich hidden history that makes the resort a five-star destination.
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The One & Only Palmilla Resort in San Jose del Cabo, Mexico with one-of-a-kind service and amenities that make every guest feel like royalty.
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State-of-the-art Aria Resort and Casino on the Las Vegas Strip; a night in an invite-only VIP villa that features three bedrooms, a massage room, workout area and a butler.
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A big blow up between the chef and the owner.
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The hotel's many remaining problems.
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Locals are unhappy with changes made at the bar.
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Startling housekeeping and staffing surprises.
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Poor housekeeping practices are exposed and new owners.
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Dirty rooms and bad food service at the Glacier Bear Lodge.
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Anthony Melchiorri visits Ohio to help a dilapidated indoor waterpark and hotel with the worst bedbug infestation he's ever seen.
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Anthony Melchiorri visits a hotel in San Clemente, Calif., where the family of the deceased owner struggles to run the business in her honor.
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Anthony Melchiorri visits a motel in a beach town on Cape Cod where the employees feel passionate about the property but the uninterested owner wants to sell.
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Anthony Melchiorri visits Palm Springs, Calif., to help the Cambridge Inn; the inexperienced owner is running out of capital after just a few months; general managers are clashing and making bad security decisions with guests.
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Anthony visits Williamstown, Ky., where a replica of Noah's Ark draws hundreds of thousands of visitors; Sunrise Inn needs a miracle to survive.
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Anthony Melchiorri visits a beachfront motel in North Carolina and meets the owner, who wants to sell the property before facing foreclosure.
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Greunke's First Street Inn and Restaurant is struggling with an overworked family and a hotel operation being neglected.

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