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Hotel Impossible

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It's almost impossible to survive in the highly competitive hotel business without competent customer service, because patrons who experience an unhappy hotel stay often visit online review sites to tell their negative stories. And once word gets around, guests stop coming around. That's when Anthony Melchiorri arrives on the scene. He's a hotel "fixer," the guy hotel operators call when their establishment needs to be overhauled. This hourlong series portrays the tough-love style Melchiorri uses at hotels across the country as he implements changes that include staff retraining and lobby renovations. With more than 20 years of experience in the hospitality business, Melchiorri says he knows the minute he walks into a hotel what needs to be fixed.

Latest episodes

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Anthony Melchiorri visits Ohio to help a dilapidated indoor waterpark and hotel with the worst bedbug infestation he's ever seen.
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Anthony Melchiorri visits a hotel in San Clemente, Calif., where the family of the deceased owner struggles to run the business in her honor.
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Anthony Melchiorri visits a motel in a beach town on Cape Cod where the employees feel passionate about the property but the uninterested owner wants to sell.
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Anthony Melchiorri visits Palm Springs, Calif., to help the Cambridge Inn; the inexperienced owner is running out of capital after just a few months; general managers are clashing and making bad security decisions with guests.
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Anthony visits Williamstown, Ky., where a replica of Noah's Ark draws hundreds of thousands of visitors; Sunrise Inn needs a miracle to survive.
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Anthony Melchiorri visits a beachfront motel in North Carolina and meets the owner, who wants to sell the property before facing foreclosure.
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Greunke's First Street Inn and Restaurant is struggling with an overworked family and a hotel operation being neglected.
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The White Caps Motel in Wildwood, New Jersey, is in financial trouble with an underpaid general manager.
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A struggling hotel in Albany, N.Y., has filthy rooms and poor management; Anthony renovates and teaches proper maintenance practices and management techniques.
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The owner of Hooligan's Lodge in Soldotna, Alaska won't comply with the local fire code.
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Turpentine Creek Wildlife Refuge in Arkansas where lodging has taken a backseat to caring for the animals.
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Clegg's Hotel on Fire Island in New York needs an update since it's barely changed in 70 years with a wary owner.
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Three struggling hotels near Sturgis, South Dakota need Anthony's help before thousands of bikers arrive.
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Anthony must convince a hotel owner in Alaska to change his poor management style.
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Anthony must convince an owner to pass her California hotel on to her kids.
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Anthony works with the daughter of Big Bear Motel's owners in Cody, Wyo., to prepare her to run the business.
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The owner of the Bradford Inn gets a wake-up call from Anthony in order to save the establishment in Towanda, PA.
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Visiting a hotel in historic Rockland, Maine, that is falling into disrepair thanks to the former owner.
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Visiting the Kauai Inn in Hawaii which isn't thriving despite it's stunning location.
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Helping hotel staff with abusive owners in Louisiana.
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Anthony battles a bully owner and a utility closet overrun with mold in RI.

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